Event Services Manager – Hilton Anaheim 

Hilton Anaheim & Towers 
777 Convention Way 
 Anaheim 92802

 

 

The Hilton Anaheim Hotel, located in the heart of Orange County, is adjacent to the Anaheim Convention Center.  It has 1572 spacious guest rooms and offers140k square feet of meeting space.
An Event Services Manager at the Hilton Anaheim is responsible for executing all aspects of the convention resume and corresponding arrangements between the hotel and customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site convention. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates. Maximizes revenues through effective up-selling of products and services. Promotes services for future group business.
.What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton World wide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand’s reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

As an Events Manager, you would be responsible for providing support and assistance to guests in the hotel lobby and food and beverage outlet areas for moderately-sized and moderately-complex events and for the successful execution of such events in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Maintain relationships among the customers, their representatives and the hotel to ensure full participation in servicing accounts
  • Ensure a high level of guest satisfaction by providing assistance and support in the hotel lobby and food & beverage outlet areas.

  • Partner with operations departments to execute events

  • Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
  • Monitor and assess service and satisfaction trends.

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