Job Summary

The Account Services Representative, under the direction of the Director of Service, performs retention, sales, and customer service activities as it relates to season ticket (MVP) Memberships, partial plan, group sales and event suite accounts, and general ticket-related services. While the focus of this role centers around servicing client accounts, the Account Services Representative will also identify opportunities for sales through upselling, cross-selling, and networking.

Principal Duties and Responsibilities

·         Establish and maintain client relationships that will result in client satisfaction and retention.

·         Create and track mandatory touchpoint opportunities per account in CRM.

·         Implement renewal cycle steps and meet deadlines as instructed.

·         Act as main liaison between the LA Clippers and the client.

·         Manage and executive MVP Member events, including booking, RSVP’s, gifts, and activities.

·         Oversee execution of client amenities and services to optimize customer experience and maximize sales profitability.

·         Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.

·         Perform Game / Event requirements as needed.

·         Interact with other LA Clippers departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).

·         Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention.

·         Identify and close sales opportunities by conducting networking and aggressive outreach to current client base.

·         Perform other tasks and projects as requested.

Characteristics / Qualifications

·         Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

·         1+ years of experience in a customer-facing, support role. Sports and/or entertainment experience preferred but not required.

·         Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.

·         Sales background preferred with proven track record.

·         Proficient in Outlook, Word and Excel. Experience with MS Dynamics CRM and/or any ticketing system a plus.

·         Night and weekend work required including working events.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.

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